Logo of Kratom Online Canada featuring a green and yellow color scheme with a leaf design incorporated into the text, representing a focus on natural products.

Privacy Policy

Last updated: September 30, 2026

At Kratom Online, we are committed to protecting your personal information and respecting your privacy.

This policy explains how we collect, use and protect your personal data when you visit https://kratomonline.ca, create an account, or place an order.

1. Compliance with Canadian law

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and with Quebec’s Act respecting the protection of personal information in the private sector, as amended by Law 25. Your information is collected and handled with your rights and security in mind.

2. Information we collect

Contact information: name, email address, shipping address, phone number

Order information: purchase history and order details

Account information: login credentials and account activity

Technical data: IP address, device type, browser type

Usage data: pages visited, time on site, browsing behaviour

Communication history: emails and messages exchanged with us

3. How we use your information

Order fulfilment — to process and ship your orders

Account management — so you can access and manage your account

Customer support — to answer questions and resolve issues

Service improvement — to improve the website and the experience of using it

Email communication — to send updates about your order, shipping delays or account matters

If you have subscribed to our newsletter, we also send occasional updates about products and the business. You can unsubscribe at any time using the link in any email, or by contacting us.

4. Payments and shipping

We do not process credit card payments and we do not store payment card information.

Payment is by Interac e-Transfer, PayPal, Wise, cryptocurrency or Cash on Delivery. Where PayPal or Wise is used, those transactions are handled by those providers under their own privacy policies, and we do not receive your financial details.

Orders ship via Canada Post. We provide your name, address and phone number for delivery purposes only.

5. Cookies and analytics

Our website uses cookies to keep your cart and account session working, and Google Analytics to understand how visitors use the site.

Analytics data is anonymised and tells us things like which pages are visited and from which type of device. It does not identify you personally.

You can disable or delete cookies through your browser settings at any time. Disabling essential cookies may prevent checkout from working.

6. Who we share your information with

We do not sell or rent your personal information.

We share limited data only with:

7. Your rights

You have the right to:

To exercise any of these rights, contact us at info@kratomonline.ca or through the contact form.

8. Data retention

We keep order records for as long as required for tax and legal purposes. Account information is kept until you ask us to delete it. Marketing contact details are kept until you unsubscribe.

9. Data security

We use secure servers and take technical and administrative precautions to protect your data against unauthorised access, loss or misuse. Access to personal information is limited to authorised personnel.

10. Changes to this policy

We may update this policy from time to time. Changes are posted on this page with the updated date at the top.

11. Contact

For any question about this policy or about how we handle your personal information, contact us at info@kratomonline.ca or through the contact form on our website.

Privacy enquiries are handled by our Client Communications Manager.