Logo of Kratom Online Canada featuring a green and yellow color scheme with a leaf design incorporated into the text, representing a focus on natural products.

 

Refund and Returns Policy

 

Last updated: August 6, 2025

At Kratom Online, we are committed to providing quality service. If you are not fully satisfied with your order, please review our return policy below.

 

 

 

Return Eligibility

 

Returns are accepted under the following conditions:

  • The product is unopened, sealed, and in its original packaging

  • The return is requested within 30 days of the delivery date

  • The item is not a final sale, promotional item, or free sample

 

Please note that opened or used products cannot be returned, due to compliance and product safety reasons.

 

 

 

How to Request a Return

 

To initiate a return, please contact us using the contact form on our website. Provide the following information:

  • Your order number

  • The reason for your return

  • A photo of the product

 

We will review your request and send you return instructions.

 

 

 

Refunds and Store Credit

 

If your return is approved, a store credit or in-store balance will be issued to your customer account.

We do not issue refunds to the original payment method (e.g., e-Transfer, COD, or cryptocurrency).

Store credit can be used on any future purchase and does not expire.

Processing may take up to 3–7 business days after we receive and inspect the returned item. You will be notified once your credit is applied.

Return shipping costs are the customer’s responsibility unless the return is due to an error on our part.

 

 

 

Non-Returnable Items

 

  • Opened or used products

  • Free items, promotional gifts, or samples

  • Items returned after 30 days

  • Products not purchased directly from our official website

 

 

 

 

Damaged or Incorrect Orders

 

If your order is damaged or incorrect upon delivery, please contact us within 48 hours of receiving it. Include clear photos of the packaging and items.

We will assess the issue and may offer a replacement, store credit, or another appropriate solution.

 

 

 

Need Help?

 

If you have questions about this policy or need assistance, please reach out to us via the contact page. We’re here to help.