Privacy Policy
Last updated: August 7, 2025
At Kratom Online, we are committed to protecting your personal information and ensuring your privacy is respected at all times.
This privacy policy outlines how we collect, use, and protect your personal data when you visit our website https://kratomonline.ca, create an account, or place an order.
1. Compliance with Canadian Law
We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy regulations. Your information is collected and handled with your rights and security in mind.
2. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, mailing address, phone number
- Order Information: Purchase history and order details
- Account Information: Login credentials and account activity
- Technical Data: IP address, device type, browser type
- Usage Data: Pages visited, time spent, browsing behavior
- Communication History: Emails and messages exchanged
3. How We Use Your Information
Your information may be used for the following purposes:
- Order Fulfillment: To process and ship your orders
- Account Management: To allow you to access and manage your account
- Customer Support: To handle questions, concerns, or issues related to your purchases
- Service Improvement: To enhance the website and user experience
- Email Communication: To send you relevant updates about shipping issues, service changes, or account-related matters. These are not promotional emails.
You may unsubscribe from emails at any time by using the link in the email or by contacting us directly.
4. Payment and Shipping
- We do not process payments through third-party gateways like Stripe or PayPal. Payments are made by direct Interac e-Transfer, processed manually by the customer.
- Orders are shipped via Canada Post. In rare cases, we may use UPS as an alternative if necessary.
5. Use of Cookies and Analytics
Our website uses Google Analytics to better understand how visitors interact with the site. Google Analytics collects non-personal, anonymized data such as pages visited, time on site, and device type.
We do not currently use a cookie banner or offer cookie opt-out features, but you may disable cookies in your browser settings.
6. Who We Share Your Information With
We do not sell or rent your personal information. We may share limited data only with:
- Shipping providers (e.g., Canada Post, UPS) for order delivery
- Website service providers for hosting and performance monitoring
- Legal authorities if required by law or to protect our legal rights
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct or update your information
- Request the deletion of your information
- Withdraw consent at any time (subject to legal obligations)
To exercise any of these rights, please contact us via the contact form on our website.
8. Data Security
We use secure servers and take technical and administrative precautions to protect your data against unauthorized access, loss, or misuse. Access to personal information is limited to authorized personnel only.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date at the top. We encourage you to review this page regularly.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us via the contact form on our website.