No, we do not have a physical store for in-person purchases. We operate exclusively online, which allows us to serve customers across Canada. All orders must be placed through our website, and we will ship your products directly to your provided address.

Unfortunately, we do not offer an in-person pick-up option. All orders are processed and shipped through Canada Post to ensure a consistent and reliable delivery experience. We do not have a physical location for customer visits or pick-ups.

Our shipping times depend on the method you choose and your location:

• Free Shipping: Typically takes 3 to 10 business days.
• Express Shipping: Usually takes 1 to 3 business days.

We process and ship orders as quickly as possible from Quebec to ensure timely delivery. Please note that shipping times may vary depending on your location.

No, express shipping guarantees faster delivery, typically within 1 to 3 business days, but it does not offer same-day delivery. All orders are shipped out on the same day they are processed, but the actual delivery time will depend on Canada Post’s schedule.

Sometimes, shipping carriers may update their delivery status a day early in anticipation of the final delivery. If you haven’t received your package by the following business day, please verify that the shipping address provided was correct. Ask members of your household, neighbors, or your apartment manager if they may have accepted the package on your behalf. You can also try contacting the carrier (UPS or your local post office) for more information. If you are unable to locate your package after 48 hours of it being marked as “delivered,” please reach out to us through our contact form.

At Kratom Online, we understand the importance of maintaining confidentiality for our customers. We ensure that there is no mention of “kratom” on our packages, to maintain the privacy of our customers. All products are shipped in a plain brown box or a yellow envelope and there is no mention of our brand or the type of product on the outside of the package. This allows us to provide discreet shipping service and respect the privacy of our customers.

We have a 30-day return policy for any unopened products. If you are not satisfied with your purchase, you can return the item within 30 days of delivery for a store credit of the same value. To initiate a return, please reach out to us through the contact form on our website and we will guide you through the process.
Please note that in order for the return to be accepted, the product must be unopened and in its original packaging. Also, please keep in mind that shipping costs are non-refundable and you will be responsible for the cost of return shipping. It’s important to reach out to us as soon as possible if you want to make a return, as we can guide you through the process and provide you with the necessary information.

If you need to cancel an order before it ships, we recommend that you contact us as soon as possible. You can reach out to us through the contact form on our website.
We will process your request promptly and cancel the order on your behalf. Once the order is canceled, we will process a refund for the full amount of your purchase. It is important to note that once an order has shipped, it cannot be canceled. In such a case, you can reach out to us for instructions on how to return the item. Please also note that it may take some time for the refund to be processed and for the funds to appear back in your account.

An E-Transfer, also known as an electronic funds transfer (EFT) or Interac e-Transfer, is a convenient and secure way to transfer money between individuals or businesses. It allows you to send money directly from your bank account to a recipient’s bank account, using an email address or a phone number. The recipient will receive a notification and will be prompted to enter their account information to receive the funds.

E-Transfers are a fast and efficient way to make payments, and are often used for online purchases, bill payments, and person-to-person transfers.

The process of E-Transfer is handled by your financial institution, so you do not need to share your bank account information with the recipient. It is also generally considered to be a secure method of payment, as the funds are transferred directly between bank accounts and are not held in a third-party account.

To pay with an E-Transfer, you’ll need to sign in to your online banking account. Search for “Transfer,” “Interac,” or “E-Transfer.” Then, add a new contact by following these instructions :
– Name : k-online
– Email : [email protected]
– Security question : k online
– Answer : canada
– Message to Recipient : (your Order Number)

Once the contact is added, you can proceed with the transaction. Go back to “Transfer,” “Interac,” or “E-Transfer” and select “k-online” from your contact list. Enter the total amount of your order and send the request.

If you have difficulties following this process, please contact your financial institution for support.

At our company, we take the quality and safety of our products very seriously. All of our products are individually tested in a laboratory. For every new batch we receive, we send a sample to the lab and wait for the results before we make them available for sale. The laboratory tests include examination for any trace of metal, microbes and mitragynine/7-OH which ensure that our products are safe and free from any contaminants. We strive to provide our customers with high-quality, safe products that meet or exceed industry standards.

The Canadian government does not support the use of Kratom and there are currently no regulations in place for its sale. Therefore, it must be sold without any indication that it is intended for consumption. By labeling it as “Not for Human Consumption”, sellers can legally make it available while avoiding any implication of safety or endorsement by the government.